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Refund policy

30-Day Return Window

You have 30 days from the date of delivery to request a return.

To be eligible, your item must be:

  1. In its original condition (unworn/unused)
  2. With tags attached
  3. In the original packaging
  4. Accompanied by the receipt or proof of purchase


How to Start a Return

Email us at return@evasparkle.com to request a return.

Once approved, we’ll send you a return shipping label and instructions for sending your package.

Note: Returns sent without prior approval will not be accepted.


Need Help?

For any return-related questions, reach out to us anytime at return@evasparkle.com.


Non-Returnable Items

Some items cannot be returned, including:

  1. Perishables (e.g., food, flowers, plants)
  2. Custom or personalized products
  3. Personal care items (e.g., beauty or hygiene products)
  4. Hazardous materials, flammable liquids, or gases
  5. Sale items and gift cards

Not sure if your item qualifies? Contact us before sending it back.


Exchanges

Want a different item?

Simply return the one you have, and once approved, place a new order.


EU 14-Day Cooling-Off Period

If your order ships to the European Union, you have the right to cancel or return it within 14 days—no explanation needed.

To qualify, items must be:

  1. Unused and in original condition
  2. With tags and original packaging
  3. Accompanied by proof of purchase


Refunds

Once we’ve received and inspected your return, we’ll notify you of the approval status.

If approved, your refund will be issued to your original payment method within 10 business days.

Processing times may vary depending on your bank or credit card provider.

If it’s been more than 15 business days since your return was approved and you haven't received your refund, please contact us at return@evasparkle.com.

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